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Open to: IT Officer / IT Support • Laravel/PHP Roles
RBAC + Audit Logging Laravel • MySQL • JS

IT Officer & Software Engineer Rakibul Islam

I keep teams productive with reliable IT operations (help desk, troubleshooting, SOPs, asset tracking) and build production web applications using PHP/Laravel, MySQL, and JavaScript.

IT Support
Incident handling, onboarding, SOPs, inventory/asset tracking
Web Apps
PHP/Laravel modules, REST APIs, auth, CRUD, deployment support
AI/ML
PyTorch/TensorFlow + ICECET 2024 oral presentation
View Projects Download CV Contact
Dhaka, Bangladesh rakibulislamshuvro@gmail.com +880 1727 688 491
LinkedIn GitHub Kaggle ORCID Google Scholar ResearchGate X Portfolio
Open to work
Rakibul Islam
Rakibul Islam
IT Officer • Software Engineer (Laravel/PHP)
Contact Me
IT Support PHP/Laravel MySQL RBAC + Audit
IT
Operations
Custom
Software
AI/ML
Research

Featured Projects

Projects that best represent my work across clinic systems, POS/inventory, e-commerce, and ML/IoT.

All Repositories Hire Me
Laravel/PHP MySQL Admin Panels Networking ML + IoT
Live System • Clinic Operations

Clinic Management Platform

Live

Custom-built clinic system with admin dashboard and day-to-day workflows. I also provide user support and handle IT operations for smooth adoption.

  • Modules: Patients, Appointments/Calendar, Billing, Store, Reports, Expenses.
  • Admin: Users/Roles (RBAC) + Audit Logging for security and traceability.
  • Ongoing support: onboarding, troubleshooting, documentation, workflow training.
RBAC Audit Logs PHP/Laravel MySQL
POS • Inventory • Reporting

Maitri Tally — POS & Inventory

Repo

Billing + inventory tracking for showroom operations, with product, sales, and reporting workflows.

  • Billing workflow, sales records, and stock updates tied to sales events.
  • Product management + daily operational summaries and reports.
  • PHP/Laravel backend + MySQL data model + JS UI.
Laravel PHP MySQL JavaScript
Business Website • Lead Generation

Supplier Business Website

Live

B2B website to present services, build credibility, and capture leads through contact workflows.

  • Responsive UI with structured pages for services, branding, and lead capture.
  • Deployed and maintained for stability and performance.
  • Tailwind styling for modern look and fast iteration.
PHP Laravel Tailwind Hosting
E-commerce • Admin Controls

Krishica.com — E-commerce Platform

Repo

E-commerce foundation with structured catalog + maintainable admin workflows, designed for future scale.

  • Product catalog structure + admin-side controls for content/product management.
  • Designed for future growth (orders, payments, integrations).
  • Laravel/PHP + MySQL + JavaScript.
E-commerce PHP/Laravel MySQL
Retail Ops • Inventory • CRM

Store Management System

Repo

Store workflow system for inventory, sales management, and customer records with admin-friendly operations.

  • Centralized inventory, sales tracking, and customer records.
  • Maintainable admin workflows for daily operations (create/update, summaries).
PHP MySQL CRUD
Networking Labs • Routing • Switching

Computer Networking — Cisco Packet Tracer

Repo

A collection of Cisco Packet Tracer practice labs covering network fundamentals, topology design, and troubleshooting.

  • Built multiple topologies (LAN/WAN) and validated connectivity using IP/DNS configuration.
  • Practiced routing & switching concepts: device setup, segmentation, and verification.
  • Troubleshooting workflows: diagnosing misconfigurations and verifying end-to-end communication.
Cisco Packet Tracer LAN/WAN IP/DNS Troubleshooting

Experience

IT operations + end-user support, with hands-on PHP/Laravel web development.

IT Support Network Troubleshooting Custom Web Apps PHP/Laravel • MySQL
Jan 2026 — Present • Dhaka, Bangladesh

IT Officer — Evolved

Core: EvolvedCMS • RBAC • Audit Logging • Appointments • Billing • Inventory • User Support

Developed and supported EvolvedCMS—a clinic operations platform with RBAC and audit logging—covering appointments, patients, billing, inventory, reports, expenses, and admin configuration.

EvolvedCMS RBAC Audit Logging User Support
Current Role
  • Built and maintained modules: Dashboard, Calendar/Appointments, Clinic setup, Patients, Billing, Store/Inventory, Reports, and Expenses.
  • Implemented admin controls for Users, Doctors, Services, Products, Units, and system configuration to support daily operations.
  • Supported secure access using role-based permissions (RBAC) and audit logging for administrative actions.
  • Provided end-user support: onboarding, access provisioning, troubleshooting, and workflow guidance across clinic modules.
  • Performed connectivity checks (LAN/Wi-Fi, IP/DNS) and coordinated escalations with vendors when required.
Apr 2024 — Dec 2025 • Dhaka, Bangladesh

IT Officer — SPST, Ministry of Social Welfare

Core: IT Operations • User Support • Reporting • Documentation • Process Automation

Delivered end-user support and operational coordination; improved internal workflows through automation and consistent documentation practices.

User Support Reporting Coordination Automation
  • Managed IT operations and end-user support to keep systems available and staff productive.
  • Supported access and security practices through controlled provisioning and support procedures.
  • Automated documentation/report formatting workflows to reduce manual effort and speed delivery.
  • Maintained official documentation/records with consistent formatting and proper distribution.
Jan 2024 — May 2024 • Remote

Software Engineer (Remote) — Nonagon Infolytic

Core: PHP/Laravel • MySQL • REST APIs • Validation • Git

Built and maintained PHP/Laravel features with MySQL, APIs, validation, and Git collaboration.

PHP/Laravel MySQL REST APIs Git
  • Implemented CRUD modules, database relationships, and validation rules in PHP/Laravel.
  • Integrated REST APIs and improved stability through debugging and testing.
Oct 2023 — Apr 2024 • Dhaka, Bangladesh

Support Engineer — Icebreakers Ltd. (Enterprise Support)

Core: Enterprise Support • Setup/Config • ERP Training • Documentation

Supported enterprise users with troubleshooting, setup/configuration, ERP user training, and knowledge documentation.

Support Setup/Config ERP Training Documentation
  • Diagnosed issues and guided users through resolution steps to restore operations quickly.
  • Implemented ERP software, provided user training, and resolved operational issues.
  • Documented recurring issues and solutions to improve response consistency.

Skills

IT Support Network Troubleshooting PHP/Laravel Data/ML

IT Support & Operations

Help Desk Troubleshooting Incident Handling User Support Documentation SOPs Asset Management Access Provisioning

Networking & Systems

LAN/WAN Wi-Fi IP/DNS System Administration Cisco Packet Tracer

Web Development & Database

PHP Laravel REST APIs JavaScript HTML CSS MySQL phpMyAdmin

Programming • Scripting • Modeling

Python C/C++ SQL Assembly (Intel x86) Shell Script LaTeX UML ER Diagram

Libraries (Data/ML)

pandas NumPy Matplotlib scikit-learn Keras TensorFlow PyTorch

Operating Systems

Daily Use

Comfortable with setup, troubleshooting, development, and administration workflows.

Linux Windows macOS Raspbian

Tools

Git Google Colab Visual Studio PyCharm IntelliJ Code::Blocks Android Studio OpenGL Jupyter XAMPP

Simulator

Cisco Packet Tracer

Embedded Systems

Arduino Raspberry Pi

Others: Strong presentation and technical writing skills. Comfortable working independently and in teams.

Certificates

Click to view Verify when available
ICECET 2024 Certificate

ICECET 2024 — Oral Presentation

Conference certificate (PDF)

Research
View PDF
Foundations of Software Testing and Validation certificate

Foundations of Software Testing & Validation

University of Leeds (Coursera)

Verified
View PDF Verify

Publications & Data

Research publication + public dataset (with DOI links).

IEEE Xplore (DOI) Mendeley Data (DOI)
IEEE • ICECET 2024 • Sydney, Australia

Hybrid Recommendation Systems using Adaptive Clustering to address Cold Start Problems

Publication

Conference: 2024 International Conference on Electrical, Computer and Energy Technologies (ICECET)

Dates: 25–27 July 2024 • Added to IEEE Xplore: 08 Oct 2024

DOI: 10.1109/ICECET61485.2024.10698666

ISBN: 979-8-3503-9591-4 (eBook) • 979-8-3503-9592-1 (PoD)

View via DOI
Mendeley Data • Published 08 Mar 2024

Dhaka Stock Exchange Historical Data

Dataset

Public dataset for research and analysis of Dhaka Stock Exchange historical records.

Version: 3

DOI: 10.17632/23553sm4tn.3

View Dataset

Education

Formal education and ongoing graduate study in ICT.

MSc in ICT (Ongoing) CSE Graduate

MSc in ICT

2024 — Present

Bangladesh University of Professionals (BUP) • Dhaka, Bangladesh

Ongoing Research AI/ML

BSc in Computer Science & Engineering (CSE)

2019 — 2023

Southeast University • Dhaka, Bangladesh

Software Engineering Web Development Networking

HSC (Science)

2019

Cantonment College Jashore • Jashore, Bangladesh

SSC

2017

Yakub Ali Chowdhury Bidyapith • Bangladesh

Earlier Education (optional) Click to expand
Primary School
Jashai Primary School • 2008 — 2011
Primary School
Goshaidangi Primary School • 2007 — 2008
Kindergarten
Ideal Kindergarten • 2005 — 2007

CV

Download my latest CV or open it in a new tab.

Updated • PDF
Open to: IT Support • IT Officer • Laravel/PHP

Let’s work together

If you’re hiring for IT support/operations, need a Laravel/PHP web app, or want internal tools (RBAC, billing, reporting, dashboards), I’m happy to talk.

Email Me Download CV View Projects
Email
rakibulislamshuvro@gmail.com
Phone
+880 1727 688 491
Location
Dhaka, Bangladesh • Remote-friendly
Available
LinkedIn
linkedin.com/in/rishuvro
Open →

Quick Links

Profiles & docs
GitHub Open → Portfolio Open → Kaggle Open → X (Twitter) Open → CV (PDF) Open →

What I can help with

  • IT Support, device setup, SOPs, troubleshooting
  • Laravel/PHP apps (RBAC, billing, dashboards, APIs)
  • Internal tools: reporting, admin panels, automation
© Rakibul Islam.